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American Water Introduces Plumbing Program
November 7, 2006

American Water, the largest water services provider in North America, has introduced the In-Home Plumbing Emergency Program (IHPP), covering plumbing emergency repairs for leaks or breaks to the water line and clogs or blockages to the sewer line that occur within the home and are caused by normal wear and tear. The program is available to existing American Water customers and those enrolled in the company’s water and sewer line protection programs, which cover leaks and breaks in water lines, as well as clogs or blockages in sewer lines running from a home to the street, respectively.

Sudden in-home water related leaks and blockages can be extremely costly, and most homeowners’ insurance policies do not cover such repairs. The new IHPP covers common repairs, including a variety of plumbing emergencies such as a clogged sink, an overflowing toilet, a leaking hot water valve or a leaking washing machine valve.

At a cost of $3.99 per month to existing water or sewer line protection program customers, the IHPP covers the cost of up to $1500 per repair, with no limit on the number of allowable repairs each year. Homeowners pay a $50 service fee each time an authorized service provider is dispatched to investigate or service the water or sewer line within the home.

The program is currently available to American Water customers in nine states: Arizona, Illinois, Indiana, Iowa, Missouri, New Jersey, New York, Ohio and Tennessee. The Company expects to launch the program in California, Pennsylvania and Virginia in the coming months.

More information can be found by visiting

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