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Northwest Central Dispatch System Announces Contract Award
September 10, 2015

Northwest Central Dispatch System (NWCDS) has awarded Federal Engineering, Inc. (FE) a contract to assess the current public safety systems and operations at the PSAP and their impact on NWCDS’s client agencies.

Mr. Ronald F. Bosco, FE’s President, said: “NWCDS is a consolidated emergency dispatch center, serving 21 northwest suburban police and fire departments in Cook County, Illinois. The PSAP dispatches approximately 246,000 calls for service annually and answers an average of 1,538 telephone calls per day. The center was renovated in 2003 and its systems are approaching end-of-life. FE will conduct an operational assessment of the existing Computer Aided Dispatch and other PSAP systems, their impacts on NWCDS operations and NWCDS client agencies, and the adequacy of these systems to provide services to the public. Should NWCDS desire to upgrade, FE will generate specifications for inclusion in an RFP, evaluate the vendor responses, and assist in contract negotiations. FE may also provide program management and quality assurance support during the implementation phase of this project.”

Ms. Cindy Barbera-Brelle, Executive Director of NWCDS stated: “Northwest Central Dispatch System has been providing state-of-the-art dispatching services to our client police and fire departments for over 40 years. We continually assess our systems to ensure that we are leveraging the best technologies. NWCDS selected Federal Engineering because of the firm’s broad experience providing public safety information and communications systems consulting to nearby counties, regional work within the state, and similar projects across the country. Their understanding of organizations similar to NWCDS, regulatory issues, and cultural frameworks will promote rapid and lower cost analyses. Most importantly, FE’s certified independence will ensure we receive objective analysis, free from the influences of hardware vendors, software suppliers, or service providers.”

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