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Firm To Establish New Service And Operations Center
May 21, 2019

New York City-based Petal, a new kind of credit card company built to help people financially succeed, has announced that the firm will make an investment of over $300,000 to establish a new service and operations center in Chesterfield County. Petal’s Chesterfield County office will act as its service and operations center, serving a critical role as Petal’s front line to the many customers who are looking to build credit responsibly. Employees will manage Petal’s customer support, credit operations and operational quality assurance functions, serving as the company’s voice with customers.

“We’re excited to open a world-class operations center in partnership with Governor Northam and the state of Virginia,” said Jason Gross, Petal’s Chief Executive Officer and Co-Founder. “People don’t normally associate credit cards with a high-quality customer experience, and that’s one more way we plan to reinvent credit. We look forward to having smart, ambitious people in the Richmond area join our team to make our mission of honest, simple and accessible credit a reality.”

“The new operations center will become the operational hub for Petal’s experience execution team—specifically, the team focused on customer support, credit application processing, collections, and fraud,” said Tom Greco, Vice President of Customer Operations, who will be leading Petal’s Richmond office. “We are excited to take advantage of Richmond’s abundant talent market and the wealth of banking experience in the area.”

According to a statement released by Governor Ralph S. Northam’s office, “Petal is an innovative startup with a truly unique business model, and we are delighted that this growing company has chosen Chesterfield County as the site of its new state-of-the-art operations center,” said Governor Northam in response to the announcement. “With its proximity to nearly 30 higher education institutions, this region will train and supply the next generation of skilled professionals, ensuring the company has access to a wealth of top talent for years to come. We welcome Petal to Virginia, and look forward to their success in Chesterfield County.”

The Virginia Economic Development Partnership (VEDP) worked with Chesterfield County to secure the project for Virginia. VEDP will support Petal’s job creation through the state-funded Virginia Jobs Investment Program (VJIP). VJIP provides consultative services and funding to companies creating new jobs or experiencing technological change in order to support employee training activities.

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