Sept. 2, 2022, 6:11 a.m.
It was a very difficult job. Understatement.
Ceilings on the upper levels of our house began to sink and sag. Due to the CoVid19 epidemic, insurance review was delayed. The ceilings began to fall to the point where we had to construct frames to support them in 2 bedrooms. This was to prevent complete collapse. Paul Dav...is Restoration, a contractor from Bristol, was sent by our insurance company to assess the situation. Brian was professional and diligent in working with our insurance company. He performed a thorough assessment and created a plan to start assembling a team - in the midst of a pandemic.
It is not an exaggeration to say that the repairs were extremely extensive. The entire removal of ceilings from six rooms on the upper floor of our home was required. Remaining ceilings had to be strengthened, sanded and repaired.
After dropping the ceilings, the walls on the upper floor needed to be repaired and repainted.
Carpets required more than a thorough cleaning. They also needed to be cleaned using hand tools. All lights had to be taken out and replaced.
Each square inch on the upper level required a deep clean to remove all dust and debris, including the windows, windowsills and trim work.
For 6 weeks, we had to pack everything and move out of the house into a rental. It was difficult for a family with 5 children and 3 cats.
Brian was there to offer guidance and calm assurance throughout the whole process. He was honest and open. He said that it would be difficult to see our house torn down and that it would get very messy. He was absolutely right. (Have y'all ever seen how much drywall dust you get from sanding the entire kitchen, hallway and foyer? This is on top of the demolition debris that was left from tearing down the ceilings in six other rooms? It's amazing and inspiring, but it can be very disheartening when you live in your home.
He promised to communicate with us throughout the process - and he did. Communication between both parties is important, I will stress. This meant that we would text or email him frequently throughout the process and he would reply to us. This allowed us to share our most intimate concerns, and also gave him the opportunity to reply. He listened to me and responded with kindness, respect, humor, and patience.
He warned us that it would be hard and that mistakes could be made. However, he encouraged us to communicate with him and to TRUST him. Let him handle the rest.
Brian and his team did exactly that. They were considerate of our home and were pleasant to work with. This Thanksgiving, we have many thanks.