Vertex Roofing Contractors Inc.

Robt Mccoy Sept. 2, 2022, 6:12 a.m.

The dormers and roof vents would leak each time there were heavy rains with strong winds. Technicians came out to assess the problem, and were able to repair the links within a few days of the assessment. Timing was important since more rain was forecasted. They showed up on time (actually early) and quickly repaire...d under an hour. Highly recommended! More text

Chin Ellison Sept. 2, 2022, 6:12 a.m.

Great job on my roof replacement. Best price and offerings compared to 3 other estimates I had done. I would recommend Vertex Roofing to all my friends, family and neighbors. Joe Cotter did a great job explaining what was to be done and when it was to be finished. From the time I said "lets do it" exactly 1 week later... the roof was done.... great turnaround time !!! excellent customer service as well, they actually answer the phone. All around very professional, quality oriented and great attention to detail. Great cleanup and they are not done until the customer is happy. More text

Major Newman Sept. 2, 2022, 6:12 a.m.

I just had a roof installed this week. I will say that you can hire any contractor. Once you sign a contract do you still have great communication. That is the key to a great Contracters. Brian Balent was my initial contact. On time and prompt coming out for estimate. I had the price in 24 hours not days. Had a supervi...sor at my home during the entire process. Can’t say enough about how that makes you at ease. I have a huge roof but the crew they had was huge too. They finished in 3 days. That really puts you at ease. As for the crew never left a mess. They had 2 people on the ground picking up. Had everything covered that needed covered and they were wonderful. Oh by the way the office calls to let you know in advance when delivering materials or someone is coming out. I’ll end the review by saying you can hire anyone but I highly recommend these guys More text

Donnette Holmes Sept. 2, 2022, 6:12 a.m.

Vertex Roofing (Manassas VA) is a great company. From my insurance claim to the roof installation, they were on top of everything. Efficient, attentive to detail, responsive to questions. This a top notch company. I would definitely use them again.

Arlen Curry Sept. 2, 2022, 6:12 a.m.

Outstanding job and very competitive price for our full roof replacement. Quality materials and expert installers. Thorough clean-up. Great follow-up. This was a major purchase and we are 100% sure that we made the best decision choosing Vertex Roofing Contractors among the 6 we interviewed. No high-pressure sales..., just excellent product knowledge so every concern was addressed before we started. We will recommend Vertex every chance we get. More text

Coletta Rasmussen Sept. 2, 2022, 6:12 a.m.

Garrett was excellent to handle my roof fixing needs immediately and was patient enough to answer all my questions. Their service was excellent and their pricing was very reasonable compared to other roofing contractors around Fairfax County. Highly recommend them to anyone.

Zofia Bradford Sept. 2, 2022, 6:12 a.m.

They scratch my car and told me someone would get back to me and no one ever did. Not to mention they have nails laying all over the place. They messed up me and all my neighbors yards. I'm trying to post pictures but can't.

Jude Serrano Sept. 2, 2022, 6:12 a.m.

Office was extremely easy to work with. Crew and foreman were very informative and organized. They got my house and garage roof done in one day, with full gutters a few days after. Will definitely recommend to anybody.

Bruce Gilmore Sept. 2, 2022, 6:12 a.m.

Vertex did roofing installation for our home in May of 2019. They were subcontractors to Lowes. I would highly recommend you read our entire experience before you decide. In over 15 years as a homeowner, I have never ever dealt with a company that has done as poor a job, and has been as unresponsive at fixing the is...sues as Vertex. Not to mention the lack of professionalism of the crew. Issues along the timeline (from when they started installing) 1) They provided no warning to us, and did not inform us in any way that we should remove anything from around the house. Our patio, our son's toys, entire yard were covered with deadly roofing nails. Had they warned us, we would have taken appropriate precautions. The nails fell inside our brand new HVAC unit and damaged the fan blades. When I talked to the supervisor about all of this -- they took no responsibility whatsoever. To make matters worse -- he laughed -- imagine this -- he laughed!! and said "what did you expect??". As if we go around getting roofing done on a regular basis. Then later, only after I complained to Lowes, they said -- they would sweep the entire yard. After they had swept, I stepped on a nail and so I had to complain again and only then did they sweep again. (see pictures of the damage and the litter of deadly nails) 2) Damage to property: They dropped roofing materials from height on to our brand new HVAC and caused damage (see pictures). They dropped nails damaged the fan of the HVAC unit (see pictures). They smashed into our garage door trim. It was only because we saw it happen did they accept that they had done that. (see pictures) They stepped on the gutters and damaged the gutter covers (less than a year old). They did not tell us -- I discovered this when I got up there to put the christmas lights. I am sure there is damage to gutters higher up, but have not been able to get up there and see for myself. 3) Damage to roof and ceiling: They did not cover the roof properly when they left on day 1, and there was a rainstorm. We had huge leaks into our bedroom and into our bathroom. With water dripping. When we told them -- they said they would fix it all after roofing was done -- nope, we are still waiting on it after 1 year!! They have not either inspected the insulation that got all wet, nor inspected the inside of the roof for additional damage to the boards. 4) Shoddy job: They were supposed to remove all rotten boards. While they were doing it, they covered up board over the garage whose edge looked rotten. I showed them the picture and they dismissed it. Later we discovered additional boards in attic of the garage that from inside we could see rot from water. We told them -- and they said "we did not see rot from above" -- what??? that does not make any sense!! 5) Total lack of professionalism: We tried to reach them again today before the 1 year labor warranty runs out. They said -- they had come once and no one was home. Complete lies! Who shows up at a resident's house without taking appointment?? Or never calls? They had my cell phone number and did not call either. Even now they are unwilling to take any responsibility to address the issues, or address all the damage to our property they caused. I have refrained from leaving a review for this company only because I do not like causing damage to small business. I have always found that through conversation problems are addressed to our satisfaction. However, after almost a year -- I believe that by not sharing, it would be a great disservice to potential customers if they suffer the same fate as us. Be warned from our experience -- and shop around to get better and more professional roofing installers. More text

Albert Ware Sept. 2, 2022, 6:12 a.m.

We called Vertex due to leaking in our kitchen during each rain storm. We had asked for price to get the flat roof replaced. Instead of just giving us a price they took the time to figure out that the leak was being caused by our gutters. We had copper gutters and down spouts but they did not push us to stay the copper... gutters even though we did. We're so happy with how they came our. Also during there visit they pointed out we had some missing slate. This company is great and happy to have them come back to fix the slate next month More text