I have heard the true test of a company is when something does not go right, and how they handle it. I can truly say that when there were still some issues after a repair, and I brought it to management's attention, they stood behind their work, made the additional repairs and did not charge me for the additional work.... I am a satisfied customer. I would definitely recommend LVR!More text
I agree with the review about the woman answering the phone. She was very unfriendly and I got the impression I was wasting her time. Don’t assume your caller knows anything about a roof, you may have to take a minute to explain some things! Sad, because this company came recommended by two unrelated sources. I’m ...going to try somewhere else. First impressions count.More text
The professionals at Loudoun Valley Roofing came out today to replace a roof fan that decided to stop working 5 years after it was originally installed. Some quick troubleshooting showed the fan had died. Because the old fan has a 10 year warranty the new fan was installed for at no charge. I had no idea there was a wa...rranty on the fan but it was a nice surprise. Thanks to everyone at Loudoun Valley Roofing for your help today! The new fan works great.More text
Poor quality residential roof installation in my case: the brand-new roof failed leading to $12K interior damage after only 5 years following install. I had to hire a different company to replace completely their roof installation with a new one after 6 years: a roof install is supposed to last 20 to 25 years. They u...sed caulking to fill nail holes rather than replacing the asphalt shingles contrary to the work order: discovered after hiring a third party roof inspector. Required multiple trips and countless communications and much frustrating experience as well as interacting with an unfriendly customer service person throughout the entire ordeal.More text
We purchased a house that had a two year old roof on it but we noticed some leaks during a couple of days of really heavy rain. I contacted LVR and they quickly sent a team out that fixed the issues since it was still covered under the warranty. Great customer service and really nice roofers.
We called for an estimate and they got out to us right away . Once we made a decision to go with this company they were very punctual in every aspect. The staff and workers were excellent to work with. The price was in our budget, the work that was done was phenomenal, not to mention they completed it in 1 day!!!!! The...y even cleaned up afterwards and did an awesome job! We couldn't be more happier in our decisions to move forward with this company.More text
Our neighborhood was hit hard last May with a hailstorm. I got 5 different estimates. I even drove by each business site to see if they took pride in their own building. Loudoun Valley Roofing is the real deal! Excellent facilty, wonderful staff, prompt service, and great follow-up with their inspection. My neighb...ors were convinced first hand seeing the quality work performed by this company which promoted them to hire them for their roofing needs.More text
Had them replace our roof and they did a wonderful job. Greg was the estimator and was very knowledgeable, helpful, and responsive. The team that installed our new roof was outstanding. I now plan to have them replace my rain gutters. If they did anything else I needed I would likely call them first. Good solid i...nstall and worth the money!More text
I dealt with Alana and she was amazing! She got me on schedule quickly and I have my new attic fan. Jorge and Jose are a great crew - the perfect duo, they took care of my roof issues. I will work with Loudoun Valley Roofing in the future, they are very professional.
Loudoun Valley Roofing installed beautiful, high-quality copper gutters on my house. They delivered excellent service and addressed all of my exacting requests! I am completely satisfied with their work and highly recommend them.