RPM Offroad

Libbie Kemp Sept. 2, 2022, 6:18 a.m.

Do yourself a favor and go somewhere else. They don't need your money. They will be nice, until you happen to mention something they don't sell or a place they compete with and then the rudeness comes out. and it's not just one of them. Oh, and the price will change on the labor jobs it will go up and you will have ...to pay or you can't get your truck back. I gave them 2 times to do me right, no more. More text

Kati Powers Sept. 2, 2022, 6:18 a.m.

Bought a Zone lift for my son's 03 tj. The price was good and came the next day. Guys were very helpful and knowledgeable as to what I needed and what would make my son's Jeep look good with the size tires he is going to run.

Wendell Mooney Sept. 2, 2022, 6:18 a.m.

I've been a customer of RPM Offroad since they first opened in 2006. For the last 10 years they have been my "go to" shop for everything from general repairs/maintenance to lift kits, wheels and tires. They always take great care of me and have earned my trust repeatedly throughout the years. Give them a chance to earn... your business-you'll be glad you did. More text

Dwain Randolph Sept. 2, 2022, 6:18 a.m.

I was unfortunately enough to have a broken axle in the middle of a cross-country trip and had to drive about 40 miles down to Bristol (which was the closest city with auto service). Start searching around and found the guys at RPM Offroad. Gave them a call and they were amazing at the service, took the truck to the sh...op, they quickly ordered the necessary parts, kept me updated on the status and I was soon back on the road on my way. On top of that, their shop is amazing and you can get anything you need for an offroad excursion if necessary. Would not hesitate to give them a ring. More text

Sharri Fisher Sept. 2, 2022, 6:18 a.m.

Mike will take care of you and really knows just about everything about off-road mech stuff. Michael did a great job on my BMC and fixed up the rest of my icon suspension. Rpm has always displayed great work on my Raptors / 4Runner.

Valrie Hurst Sept. 2, 2022, 6:18 a.m.

We recently had the misfortune to take a truck (1999 Ford F350 ) to RPM off-road. We dropped the truck off for a complete overhaul on the front end of the truck. It was supposed to be a one day job. The steering gear and knuckle were found to be bad and in need of replacement. Both parts were ordered and arrived on Fri...day. The truck was dropped off on Wednesday. For the next two weeks we were lied to on a daily basis by JAKE. It was one excuse after another . Finally I get my work truck back. There is greasy hand prints from the front bumper to the door. Not only that but there is a airbag light on. I take it to a reputable shop who determined the clockspring is broken. I get in touch with RPM to pay to replace the part they broke. They agree to repair it and cut a check. I do not usually do reviews, but I just returned from vacation and found a lug nut in the driveway . No one else has touched the truck since RPM had it. One of the lugs fell off and three more are finger tight. With my personal experience with this shop I wouldn't trust them from this day forward to install a chain on my bicycle much less with an automobile . I was not allowed to give negative stars to enter this review. If so it would be a negative 10 or greater. Have never been so dissatisfied in my life. More text

Sam Finley Sept. 2, 2022, 6:18 a.m.

RPM has done quite a lot of work on my wife and I's trucks. Both trucks have been lifted/leveled with larger tires. My truck also had an ARB locker installed. Installs are always very professionally done. These folks are the only people I trust to work on our off road equipment on the trucks. They are knowledgeable, he...lpful, and do what they say. Very few problems, but the few we have had were handled quickly and with great customer service and communication. More text

Malorie Austin Sept. 2, 2022, 6:18 a.m.

Stoped in to ask a few questions about some upgrades today. Wandered around in the store for 15 minutes until I was finally asked if I needed help. Then I tried to sell myself some parts because the guy at the counter didn't seem to care if he sold any or not. Maybe it was my not so fancy truck but I had walked in ther...e with a couple grand to spend on a lift, wheels and tires and a plan to make it fancy. I wasn't joking about the turbo or the super charger either bud. They must be making too much money here and don't need anymore. I bet I can find somwhere else to spend it. More text

Jeremiah Michael Sept. 2, 2022, 6:18 a.m.

Was quoted the price of leveling kit and alignment for my truck. Paid deposit to order parts and scheduled work to be done. On the day my truck was being worked on I waited in the lounge area. During this time I was informed that the rear of the truck needed to be lifted to match the front after the leveling kit was in...stalled on the front. I did agree to the additional charges for the rear lift. When time to check out I was then told that the price had almost doubled because of the difficulty of installing the leveling kit. At no time during the process was I ever informed there was going to be additional charges for difficulties. As a previous service advisor I know you can not charge more for repairs than you have quoted. With this being my first time doing business with RPM I left very disgusted with the way they do business and refuse to return for any additional work to my truck. Be aware!!!! More text

Reynalda Beach Sept. 2, 2022, 6:18 a.m.

I have been a customer with RPM for years and would not trust any one else with my vehicles. They are straight forward, caring and always go out of their way to make sure you’re happy. Not to mention, they are the cheapest around for the quality of work you receive.

Coralie Clemons Sept. 2, 2022, 6:18 a.m.

Very disappointed. I visited their shop and was impressed. I sent them a detailed email asking for a quote on building a truck for me and never got a response. I called them, they said they got the email and would have a quote for me the next day, two months later, still haven't heard from them. They must not need to m...ake money. I was planning to spend around $15,000 on the build. More text

Johnny Lynn Sept. 2, 2022, 6:18 a.m.

Excellent customer service and great work. They actually care about people's vehicles. They go above and beyond to make their customers happy.