Sept. 2, 2022, 6:12 a.m.
First of all, I want to say that this company was recommended to us, and we read the reviews, which is why we chose them. Mr. Harkleroad told us that they were very busy, and it would be about 6 weeks before they could get to us. That was a very long time, but he did give us a very fair price, so we decided to go with ...them. We put up a temporary fix for the leak, (a tarp), and told him this. He said that he would come up and put some black mammy on the area, so it wouldn't leak, but he never came - he told us that twice. After about 2 weeks, however, Mr. Harkleroad told my husband that he would be up at the end of the week to put our roof on. No one showed up when they were supposed to. My husband called and left a message with Mr. Harkleroad, he did not call back, so my husband tried and again, was told that it would be in a few days, as they were tied up. This series of events happened 5 MORE TIMES. He even told my husband that he didn't have any more lies he could tell him (jokingly, I'm sure), but that he would have the shingles delivered by last Monday, and they would be there for sure. Guess what, no shingles and no workers! At this time, it has been 7 weeks since he first said he would do the job. So, last Tuesday, I called the office, rather than his cell, and got Mr. Harkleroad's wife. I explained the situation, and she said she would "rattle his cage" and tell him we needed to be put at the front of the line since he had made so many promises to us. She said he had been over promising, and I was not the first one to complain. She took my number and told me she would call me back after she spoke with him. But, it will be a week tomorrow since she told me that and I have not heard from her, so I called back today. After refreshing her memory, she said oh, yes I do remember, but I'm sorry, I don't have any good news to tell you. "What?" was my reply. She said he had gotten involved in 2 industrial jobs, and they had turned into a nightmare. I asked why she didn't call me back and let me know something. She said she didn't have a time frame to give me, so she couldn't. I said yes, you most certainly could have so we could make other plans, and this is exactly the same thing your husband has been doing. I said at this point, we will just go with someone else. She told me I was not the first person to call and cancel because of the same reasons, and she was sorry. "Not as sorry as I am!" was my reply.
Who does business like that? If you can't, or don't want to do a job, just inform the potential customer so they can go with someone else, and not have a tarp on their roof for weeks (without black mammy) because of your lack of communication and commitment to other jobs. I get that the industrial jobs pay more, but come on!!!