As Virginians, let’s not be overly concerned with where Amazon is in Virginia. Amazon HQ2’s influence — and its needs — will be too big to be confined to Northern Virginia.

EDITORIAL:
Barbara D. Boyan, Ph.D.

Providing exceptional service via chat involves more than simply choosing a technology platform.

By: Kate Zabriskie

Joan was sitting at a round table when a hand descended over her right shoulder and slapped a piece of paper down on the wooden surface. A permission slip lay before her. Joan wondered, “Why do I need a permission slip?”

By: Sarah Bateman

Many companies view training as a “nice to have.” They think it is important to create an attractive, engaging training program for new hires …

By: Cordell Riley

It’s no secret that the workforce and the nature of work itself are rapidly changing. Many organizations, particularly large ones, are like an ocean liner that can’t turn on a dime.

By: Sue Bingham

Many successful business people have pondered their leadership legacy—how do they want to be remembered. And many of them struggle to find the answer.

By: Jeffrey W. Foley

Every day, businesses lose money by not understanding or leveraging their investments. When one considers the financials of organizations, it is clear that a significant portion of those investments are not captured in financial statements.

By: Baldwin H. Tom

There’s no such thing as a family business without conflict. If you Google “family business feud,” in less than a second, you’ll get roughly 1.2 million hits.

By: Mitzi Perdue

The demand for clean and safe power in mission critical operations is advancing overnight due to the rapid pace of technology improvements.

By: Ivan Alexander

A cybersecurity awareness culture is critical to the success of your company. Employees need to understand how their actions positively and negatively impact the cybersecurity posture of your company.

By: Bryce Austin

For anyone charged with allocating marketing dollars, it can seem like an arduous and even dicey process to decide how much to spend annually, and on what.

By: Andy Slipher

People management has drastically changed since earlier decades, where the corporation was king and people were just workers to serve operational efficiency. The operational model for today is mission, purpose and sustainability. Today, teams and team leaders are kings.

By: Jan Makela

Have there been times during your career where you felt like you lost focus in your business? Outside influences may have affected the course you had set, tossing your business plan into a turbulent storm of chaos.

By: Jeff Bush

With the generational and workforce demographic challenges adversely impacting everybody’s ability to attract, hire, engage, develop and retain people, you need a leg up on ensuring that you are putting your best foot forward in the employee selection process.

By: Magi Graziano

A major concern for senior executives is “bench strength”—that is, the quantity and quality of up-and-coming, potential leaders who are in the pipeline. The problem is that too often these would-be leaders “hold back, shrink and play small.”

By: Brian Braudis