The economy is booming—great! But wait—organizations continue to focus on cutting labor costs. Why? Labor costs comprise 80 percent or more of an organization’s operating costs.

By: Michele Wierzgac, MSEd

Have you ever looked at a set of resumes and felt totally overwhelmed?

By: Jeremy Eskenazi

Business valuations are an important tool for owners and leaders of privately-held companies.

By: Patrick Ungashick

7 Steps to Move from Confrontation to Conversation

By: Dr. David Chinsky

If you are serious about growing your business, everyone on your team needs a strategic plan for their own development that is separate from and exceeds the company’s current needs. Here’s why.

By: Tra Williams

We live in a world of unpredictable and uncontrollable change. How can we survive and even thrive when our environment turns against us?

By: Brad Wolff

If you are struggling with sluggish sales, there are two critical areas you must review to address the situation.

By: Jill J. Johnson

How human are you? At work do you care more about profits or people? In sales, are you and the company more interested in making quota than taking care of the customer?

By: John Waid

As Virginians, let’s not be overly concerned with where Amazon is in Virginia. Amazon HQ2’s influence — and its needs — will be too big to be confined to Northern Virginia.

EDITORIAL:
Barbara D. Boyan, Ph.D.

Providing exceptional service via chat involves more than simply choosing a technology platform.

By: Kate Zabriskie

Joan was sitting at a round table when a hand descended over her right shoulder and slapped a piece of paper down on the wooden surface. A permission slip lay before her. Joan wondered, “Why do I need a permission slip?”

By: Sarah Bateman

Many companies view training as a “nice to have.” They think it is important to create an attractive, engaging training program for new hires …

By: Cordell Riley

It’s no secret that the workforce and the nature of work itself are rapidly changing. Many organizations, particularly large ones, are like an ocean liner that can’t turn on a dime.

By: Sue Bingham

Many successful business people have pondered their leadership legacy—how do they want to be remembered. And many of them struggle to find the answer.

By: Jeffrey W. Foley

Every day, businesses lose money by not understanding or leveraging their investments. When one considers the financials of organizations, it is clear that a significant portion of those investments are not captured in financial statements.

By: Baldwin H. Tom