Sept. 2, 2022, 6:22 a.m.
I loved everything about my experience with this place until I went to pick up the car. We had a door replaced because someone side swiped us. The outside of the car looked great but when I opened the door it was a total mess. There were footprints everywhere, sticky goop all over the backseat, greasy handprints on all... the doors, a huge streak of white grease up and down one side of the window, scratches on the wood grain in the middle console that weren't there before, a crack in the trim around the inside door handle on the replaced door (which they offered to replace, but still). I couldn't believe they didn't make any effort whatsoever to clean up all the mess they made when doing the repair. Especially since they told me they had just detailed it when they gave me the keys. I guess detailing to them is washing the outside of the car because it looked absolutely flawless. Then, after they brought someone out (twice, because he still didn't get it all the first time) to wipe the car out, the car wouldn't start when we went to leave (which has never happened since we bought it). They had to come boost our battery and told us it was probably from where they had it hooked up to run tests on it as that process can drain the battery. That may very well be true but after the experience we had been having up to that point it was really just the icing on the cake. The customer service experience I had all the way up to this point was absolutely great. They were so professional and went the extra mile to keep me updated every step of the way and made me feel so confident that my vehicle was in good hands. That's why I was so disappointed when I picked up the vehicle in the condition it was in. After this experience I just can't recommend them to anyone else and I won't be returning there for any repairs of my own. I gave them 3 stars instead of less simply on the strength that their customer service was great. As for their staff doing the actual repairs, I can't speak on them in the same manner.