Koons Collision Repair Center

Toby O'neil Sept. 8, 2022, 11:17 a.m.

I came back with a nail in my new tire. It is obvious that it is from them.. it has paint over.. where else can the car pick up an ugly nail with paint? I found this screw/nail Saturday afternoon. They r closed so i'm stuck with this for the weekend. ruined my weekend. updates. I was told that the screw was on the tire...'s edge.. this means that my entire brand new tire must be replaced! It is a shame that Travelers Insurance partnered with this type of business. absolute carelessness! They also said it would take 4 to 5 days. It took twice as long. Should have moved somewhere else! ! More text

Denisha Spencer Sept. 8, 2022, 11:17 a.m.

Here's my sad story. My 4Runner had white peeling paint on its hood. This was something that could be fixed by a huge recall campaign. After I had requested that the paint be removed, my Koons Arlington Toyota dealer called to inform me that a loaner was available. The repair should take between 3 and 4 days. My car wa...s stolen on August 24, 2021. It is now October 2, 2021. This makes it day 40 for me without my 4Runner. My job is in danger. It worries me. Are the windows up? Is it broken in yet? Are the batteries dead? I still have the loaner, and it would be very important to Koons. . . . More text

Luke Pena Sept. 8, 2022, 11:17 a.m.

Over the past 20 years, I've been to Koons several times and they've always been great !!!!. Lionel was my contact, and he is an excellent !!!!!. Thank you guys!

Kenneth Hebert Sept. 8, 2022, 11:17 a.m.

Kerstin Long Sept. 8, 2022, 11:17 a.m.

Airbag was stolen and windshield damaged. A lot of the glass was taken out. All parts that were damaged by glass were replaced and everything works now.

Jonathan Burns Sept. 8, 2022, 11:17 a.m.

Excellent service and delivery. Every question was answered and advice given. Amazing cleaning job! Kevin Pena deserves a special thank you.

Adolph Herrera Sept. 8, 2022, 11:17 a.m.

Excellent customer service, professionalism, and quality work. The team is amazing. This team is a pleasure to work with and I will happily recommend them to others.

Wes Velez Sept. 8, 2022, 11:17 a.m.

Arnoldo Chandler Sept. 8, 2022, 11:17 a.m.

Hong Hanson Sept. 8, 2022, 11:17 a.m.